Document Summary System™ 


Frequently Asked Questions
Recognizing and Resolving Problems


7-1: Why do the summaries sometimes display system messages?

There are situations that the Document Summary System recognizes during its processing that need to be reported. These include:

	"The document is too large for summarization."
		The document is too large for the Document Summary System to process. The document should be divided into smaller sections, if possible. The Document Summary System will process the document until it determines the size has exceeded its limits.
	"No relevant information available."
		The analysis of the document did not identify any text that could provide a reliable summary. If the title is also blank, there was a possible document conversion error. Please review the original document using the program that handles this type of document to determine if there was a problem, and if so, if the problem can be corrected.
	"No Keywords or Query were entered, yet summary bias is set to 1."
		The setting of Summary Bias towards Keywords and Query (0 - 1) has been set to 1, forcing use of the Query and Keywords exclusively, yet no Query or Keywords was entered. This message should only occur using the Standard Edition since this setting is not available using the Basic Edition.
	“Document conversion failure”
		The document could not be imported successfully by the Document Summary System. This may indicate an unreadable source document, or one that has source protection. Try opening the source document using another program, and save the document as text. If this is successful, import the text file created into the Document Summary System.

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7-2: Why is the Title sometime blank?

This usually indicates that there was an error reading or translating the document. Please verify the document was imported correctly. Use the native viewer for the document, such as Word or Adobe Reader. Sometimes these programs will identify a specific problem with the file. Occasionally this will also occur if the Document Summary System cannot identify a likely title for the document.
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7-3: Why is there occasionally no summary after loading and summarizing a PDF?

There are two major circumstances that could cause there to be no summary: The first is that the PDF is a graphic, and does not have text as part of file that can be imported. The second is that the PDF could be protected by the author so that the text cannot be read.

If the text can be extracted by another means and placed into a text file, the created text file may be imported into the Document Summary System.
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7-4: Why does it appear like the application is not responding when loading files, or summarizing documents?

The program is loading support information the first time files are loaded or on the first request for summarization. This causes the first action to take longer than might normally be expected.

There are also several times during the processing of documents when the system is very busy. This may occur during loading of large documents, and during the summarization of large documents. These tasks could take several minutes or hours depending on what was requested. The task manager may show Not Responding. This is normal, please allow the Document Summary System to complete the operation you requested.
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7-5: Is there a way to stop a long running process without loosing some of the work done so far?

No, once the process is started, there is no easy way to stop it. You may either let the operation continue to completion, or close the Document Summary System before the operation is complete. If you elect to close the Document Summary System, some results may be lost.
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7-6: Why are .docx and .pptx files loaded with a size of 0 and have no Title?

Directly loading Microsoft Office 2007 files into the Document Summary System requires Microsoft Office 2007 be installed on your system. You may download a converter to manually convert the files with an earlier version of Microsoft Office.
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7-7: How should questions or problems be addressed?

If you experience a problem with the Document Summary System, the recommended steps to resolve the problem are:

	1.	Access our dynamically maintained Frequently Asked Questions to see if the situation you are having is addressed.
	2.	Send an email to DSS-Support@ClearlyUnderstood.com with details of you problem. It is helpful if you can send screen shots and the document that caused the problem to technical support. If this is not possible, the ability to identify and resolve problems may be difficult and could take longer to resolve.
	3.	Contact Clearly Understood, 972-491-8000 (Ask for Customer Support) (8:30 am - 5:30 pm CST).

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